Gift of Comfort Program Terms & Privacy Notice

Official Program Terms & Conditions

2026 Holiday Community Giving Program
Sponsored by: Mohr Air Conditioning & Plumbing ("Mohr").

1. Program Purpose

Mohr's Gift of Comfort is a community giving program created to help families experiencing financial hardship or other difficult circumstances by providing essential home comfort equipment.

Mohr intends to select two deserving households to receive:

• Gift One: One complete residential heating and cooling system, including standard professional installation.
• Gift Two: One residential water heater, including standard professional installation.

The two gifts are intended for separate households. This is a needs-based charitable selection program, not a random drawing or sweepstakes.

2. Nomination Period

Nominations open November 9, 2026, and close December 11, 2026, at 11:59 p.m. Central Time.

Mohr anticipates selecting recipients by December 16, 2026, and notifying them shortly thereafter.

Installation dates will be coordinated with recipients based on equipment availability, installation requirements, and scheduling.

3. Eligibility Requirements

To qualify for consideration, a nominated household must meet all of the following requirements:

• The nominated family must own and occupy the home as its primary residence.
• The home must be located within Mohr's established service area in Northeast Arkansas.
• The household must demonstrate financial hardship, extraordinary circumstances, or a significant need for assistance.
• The home must have an existing heating and cooling system or water heater that requires replacement.
• The homeowner must agree to allow Mohr to inspect the existing equipment and evaluate installation requirements.
• The installation must be feasible using the home's existing ductwork, electrical system, plumbing connections, and other applicable infrastructure.

The following properties and individuals are not eligible:

• Renters or tenants.
• Rental properties, including homes owned by landlords or property investors.
• Vacation homes, secondary residences, and investment properties.
• Commercial properties.
• Employees of Mohr and their immediate family members.
• Only owner-occupied primary residences are eligible for the program.

4. How to Nominate

• Individuals may nominate themselves, a family member, friend, neighbor, veteran, first responder, or another deserving household.
• Nominations must be submitted through the official Gift of Comfort nomination form.
• Nominators should provide accurate information explaining the household's circumstances and equipment needs.
• Photographs of existing equipment may be submitted but are not required. Nominators should not access unsafe equipment areas or remove equipment panels to obtain photographs.
• Submitting multiple nominations does not increase a household's likelihood of selection.

5. Selection Process

Recipients will be selected based on factors that may include:

• Financial hardship or extraordinary family circumstances.
• Condition, reliability, and safety of existing equipment.
• Household needs and the impact of receiving the gift.
• Feasibility and safety of completing the installation.
• Mohr may contact nominees to obtain additional information, confirm their willingness to participate, and arrange an equipment inspection.
• Selection decisions will be made by Mohr's designated review committee using a consistent evaluation process.
• Selection is not based on chance, and submitting a nomination does not guarantee that assistance will be provided.

6. Equipment and Installation — What's Included and Excluded

Heating & Cooling System Gift

The selected homeowner will receive one complete residential heating and cooling system, including equipment selected by Mohr and standard professional installation.

The following work is specifically excluded:

• Replacement, modification, installation, or repair of existing ductwork.
• Electrical upgrades, repairs, modifications, or new electrical circuits.
• Plumbing upgrades, repairs, modifications, or additional plumbing work associated with the HVAC installation.
• Structural modifications or major construction work.
• Mold or asbestos remediation.
• Any other repairs or modifications outside the standard installation scope determined by Mohr.

Water Heater Gift

The selected homeowner will receive one residential water heater, including equipment selected by Mohr and standard professional installation.

The following work is specifically excluded:

• Major plumbing modifications or reworking of existing plumbing systems.
• Relocation of the water heater.
• Major modifications to water supply or distribution piping.
• Structural modifications or major construction work.
• Repairs to unrelated plumbing fixtures or systems.
• Any other repairs or modifications outside the standard installation scope determined by Mohr.

General Installation Conditions

• All installations are subject to a pre-installation inspection by Mohr.
• Mohr will determine the appropriate equipment brand, model, size, and configuration based on the home's requirements.
• The existing infrastructure must be suitable for a safe, code-compliant installation without requiring excluded work.
• If excluded work is necessary, Mohr may determine that the property is ineligible and select another qualifying household.
• No recipient will be required to purchase additional work as a condition of receiving the gift unless it is necessary to make the equipment functional.
• The gifts are nontransferable, cannot be redeemed for cash, and cannot be exchanged for other products or services.

7. No Purchase Necessary

No purchase, payment, service appointment, or marketing consent is necessary to submit a nomination or be considered for selection.

Purchasing products or services from Mohr will not improve a household's chances of being selected.

A pre-installation inspection may be required for finalists, but no paid service appointment is required.

8. Recipient Notification and Permission

Selected households will be contacted privately before any public announcement.

Mohr will not publicly identify recipients, disclose their circumstances, or share photographs of their homes without appropriate permission.

Recipients may decline public recognition.

9. Equipment Warranties

Installed equipment will include applicable manufacturer warranties.

Mohr will explain any applicable installation or workmanship warranty to the selected household before installation.

Future maintenance, repairs outside applicable warranties, utility expenses, and unrelated equipment are not included unless separately agreed to in writing.

10. Program Administration

Mohr reserves the right to verify nomination information, request additional documentation when reasonably necessary, and determine whether an installation can be safely and appropriately completed.

Mohr may modify program dates or procedures when necessary due to circumstances beyond its reasonable control. Material changes will be communicated through its official website.

Mohr may disqualify nominations containing materially false or misleading information.

11. Privacy

Personal information collected through this program will be handled according to the Gift of Comfort Privacy Notice.

Nomination information will not automatically be used for promotional marketing.

12. Taxes and Other Obligations

Recipients may be responsible for any taxes or reporting obligations arising from the receipt of a gift, if applicable.

13. Questions

For questions about the Gift of Comfort program, contact:

Mohr Air Conditioning & Plumbing
Website: CallMohr.com
Phone: 870-238-3372
Serving Northeast Arkansas since 1968.

Gift of Comfort — Privacy Notice

Mohr Air Conditioning & Plumbing respects your privacy and appreciates your participation in our Gift of Comfort community giving program.

Information submitted through this nomination form will be used to review nominations, contact nominees and nominators when appropriate, verify eligibility, evaluate equipment needs, and select families to receive assistance.

Information may include names, contact details, descriptions of household circumstances, and photographs of existing heating, cooling, or water heating equipment.

Your information will be treated confidentially. Access will be limited to authorized Mohr personnel and individuals assisting with the selection process who have agreed to maintain confidentiality, along with service providers needed to administer the program.

We will not sell nomination information or publish a family's name, personal circumstances, or photographs without appropriate permission.

Submitting a nomination does not require a purchase, a service appointment, or consent to receive marketing communications.

If you separately choose to receive information about Mohr's products, services, or special offers, we may contact you using the methods you authorize. Declining marketing communications will not affect a family's eligibility or consideration for the Gift of Comfort program.

If you nominate someone else, please share only information you are authorized to provide. Mohr will seek the nominated family's permission before requesting additional personal information or conducting an equipment evaluation.

Nomination information will be retained only as long as reasonably necessary to administer the program and meet applicable legal obligations, then securely deleted or de-identified.

To ask questions about your information or request its correction or deletion, please contact Mohr Air Conditioning & Plumbing through our website at CallMohr.com. Certain records may need to be retained as required by law.

By submitting this form, you acknowledge that you have read this privacy notice.